Last Updated on September 20, 2018
Possible Postal Service Interruption
Canada Post and the Canadian Union of Postal Workers (CUPW) are currently in labour negotiations. The earliest date for a potential postal service disruption is September 26, 2018. In the event of a service interruption at Canada Post, Manion will be regularly updating our website, ManionWilkins.com with additional information.
In the interim for the various Trust Funds under our administration, Manion has some simple and efficient solutions for your members to follow to minimize any negative impacts and ensure that business continues as usual.
To obtain a user ID and password, or if they have forgotten their user ID or password, please call Manion’s Contact Centre at 1-866-532-8999 and our agents will be pleased to assist. The Manion Contact Centre is open 7:30 am to 9:00 pm EST Monday through Thursday and 7:30 am to 7:00 pm EST Friday.
Other important items of note. The following notice includes all types of benefit plan services we provide to our clients, for example not all groups have Supplementary Unemployment Benefit Plans. Therefore, some of the notes below may not directly apply to your Local Union and your members.
Should there be a postal service interruption please note the following with respect to payments made by cheque:
Health, Dental and Legal Assistance Claims
- All Health, Dental and Legal Assistance claim reimbursement cheques will be securely held in our offices and mailed as soon as postal service resumes.
- If Members would like to submit new claims and have them paid during the postal disruption, they should use the myManion app to submit claims electronically or scan and send the claims via e-mail to email@example.com.
- “Virtual” Benefit Cards are available to the Members and can be viewed at any time through the myManion app.
Life & Disability
When applicable, anyone with questions regarding applying for or payment of Life Insurance, Short Term Disability or Long-Term Disability benefits, the claimant should contact the Disability Department at Manion. They can be reached via phone at 416-234-3633 or email at firstname.lastname@example.org. Office hours are 8:30 am to 5:00 pm Monday through Friday.
Supplementary Unemployment Benefit (SUB) & Vacation Pay
SUB cheques for students should be 100% direct deposit. If not, the cheque can be sent to the Apprenticeship Coordinator upon request made to email@example.com. SUB payments for unemployed members not on direct deposit will be held until postal service resumes or until October 9th.
All late Vacation Pay or Interim Vacation Pay cheques will be securely held until October 9th. If postal services have not resumed by that point, all VP cheques will be sent to the Local Union for member pick up and we ask that the Local Union staff advise the Members that the Trustees strongly suggest that the Member elects direct deposit following the instruction on the myManion mobile app or by filling out and sending a copy of the attached form and a VOID cheque, as applicable, via e-mail to firstname.lastname@example.org.
Monthly cheques and direct deposits for retirees and survivors for the Defined Benefit Pension Plans we administer were processed by the custodian (RBC IS) a week early on September 18th and sent by mail or to the bank on September 19th. Retirees and survivors being paid by other financial institutions such as an insurer or a bank should call them directly as we have no knowledge of the steps they have or will be taking. If Members have questions for the custodian, RBC IS, they can be reached at 1-800-668-1320.
Pension lumpsum payments greater than $50,000.00 are couriered by the custodian (RBC IS) to the recipient, so a mail strike will not affect these payments. For lumpsum payments less than $50,000.00, or retroactive pension payments to be mailed by cheque (there should be very few, if any, of these), RBC will hold the cheques at their office until the postal service resumes. If the disruption in service continues beyond October 9th, we will arrange to have these payments sent to Manion or to the Local Union offices to pick-up upon receipt of a formal request sent to email@example.com.
Pension Applications forms and accompanying documentation can be sent via facsimile to 905-864-6344 or by e-mail to firstname.lastname@example.org. In addition, they can be delivered via courier or in person to the 3rd floor of 222 Rowntree Dairy Road, Woodbridge ON L4L 9T2 (Remember, the originals must be sent in once postal services resume).
Pension option forms that have been completed by retiring members, not coming to our offices for a Pre-Retirement Information Session, or former members can be sent via facsimile to 905-864-6344 or by e-mail to email@example.com (Remember, the originals must be sent in once postal services resume).
Other Administration Items
In case of a postal service disruption during the last week of September or the first week of October, self payment and termination notices will not be distributed by mail. The member can use the myManion app to verify that their employer remitted, and they should be directed to call the Manion Contact Centre if they need to determine if a self payment is required to maintain health and welfare coverage. The Contact Centre is open 7:30 am to 9:00 pm EST Monday through Thursday and 7:30 am to 7:00 pm EST Friday and our agents can be reached at 1-866-532-8999.
Employer remittances, Member Information Cards, and Change Forms received by the Local Union should be sent to our offices via courier as quickly as possible. Any employers who did not receive the e-mail blast regarding the possible service interruption, please have them contact Manion for electronic remitting and payment information at 1-866-532-8999 (Option 7). Completed Member Information Cards and Change Forms to be sent to Manion can be sent via e-mail for processing (Remember, the originals must be sent in once postal services resume).
Important Note: Manion and the custodian (RBC IS) will not be in a position to initiate any lost cheque/stop payment processes for cheques that were not delivered by Canada Post during the postal disruption period. Once postal service resumes for a period of one full week, if an insured has not received a cheque, then they can call the Contact Centre and initiate the lost cheque process and only after the lost cheque process has been completed can a replacement cheque be issued.
Should a postal service disruption occur, Manion and the custodian will do all that we can to ensure that the Members are not inconvenienced. This is an opportunity for us all to STRESS with the Members that Direct Deposit removes the risk of payment interruption caused by postal service disruptions. If you have any questions, please contact me, or your account executive.