It’s been an exciting year for Manion as we continue to enhance our technology in order to remain a leader in the administration of employee benefits, claims payments and pension programs. Our daily focus is providing exceptional customer service to our valuable clients, enhancing technology and streamlining processes to achieve this goal.
This report showcases our continued dedication to offer unique value added solutions and superior customer service. At Manion, you receive the personal touch! Thanks to our clients and our staff for another incredible year.
- Introduced Health Spending Account capability to Clients
- Successfully tested comprehensive Business Continuity Plan
- Enhanced collection of information in our Contact Center
- Established relationship with Clearly Contacts, offering a unique vision care program
- Rolled out the new Personalized Pension Benefit Statement to clients
- Enhanced MWAOnline to include the Personalized Pension Benefit Statements and Tax Receipts
- Received top marks in security audit
- Published article on Fraud in Benefits Canada
Average Wait Time per call
One Call Solution
Health and Dental Claims processed within 5 days
Average of 3.75 days in 2014
Online Administration is available for members/employees
of Members/Employees access Online
of payments issued using Direct Deposit
of enrolments processed within 5 days
90,401 payments by Direct Deposit
Life / Disability
Life claims processed
Disability claims adjudicated
Pre-Retirement Information Sessions
of all remittances loaded electronically
The Insurer Audits consistently rate us as “exceeding the required standards” with results ranging from
on accuracy, timelines and customer service.
Manion is audited annually by the firms representing our Clients. Results of these audits consistently rank us above industry standards.