Manion continues to move forward with progressive solutions that put our clients first. We strive for excellence in everything that we do, from our state of the art technology to our highly personalized service.
This report illustrates our commitment to offer unique, value added solutions and outstanding customer service. We continue to invest in you, our valued clients. Thanks to our clients and staff for another incredible year.
- Introduced Individual Insurance Products
- Developed a new personalized 2013 Pension Benefit Statement
- Moved servers and phone system to a secure hosted facility in Ontario, resulting in improved security and business continuity
- Improved our Contact Centre service capabilities by investing in a new phone system and software
- Developed Health Spending Accounts functionality
- Launched Manion Magazine, a new company newsletter
Average Wait Time per call
One Call Solution
100% of Health, Dental, Disability Claims processed in less than 5 days
Online Access and Direct Deposit are widely used
of Members/Employees access Online
of payments issued using Direct Deposit
of enrolments processed within 5 days
180,143 payments by Direct Deposit
Life / Disability
Life claims processed
Disability claims adjudicated
Pre-Retirement Information Sessions
of all remittances loaded electronically
The Insurer Audits consistently rate us as “exceeding the required standards” with results ranging from
on accuracy, timelines and customer service.
Manion is audited annually by the firms representing our Clients. Results of these audits consistently rank us in the higher percentile for the Industry.