Manion leads the way in the administration of benefits and pension programs in Canada. With cutting-edge systems and highly personal service, we continue to build on our vision for the future — one that puts our clients first.
This report underscores our focus to deliver the best service and to create innovative and streamlined solutions for our valued clients. As you’ll see, it’s been a remarkable year.
- Introduced new logo
- Enhanced website
- Launched the Client Portal – Secure access to documents
- Introduced paperless meetings using tablets
- Extended Direct Deposit to all Clients
- Enhanced system to identify potential fraud and isolate claims for auditing
- Developed an On-line Claims Submission option for Client
Average Wait Time per call
One Call Solution
100% of Health, Dental, Disability Claims processed within 3 to 5 days
Online Administration is available for members/employees
of Members/Employees access Online
of payments issued using Direct Deposit
of enrolments processed within 5 days
69,000 + payments by Direct Deposit
Pension calculations processed (option form distributed)
within 30 days
Pre-Retirement Information Sessions
of Employers are remitting electronically
The Insurer Audits consistently rate us as “exceeding the required standards” with results ranging from
on accuracy, timelines and customer service.
Manion is audited annually by the firms representing our Clients. Results of these audits consistently rank us in the higher percentile for the Industry.