24-hour self service, 12-hour exceptional phone service
As a plan administrator, there are many tasks that you can do most efficiently in a secure online environment. And for that, we built a web-based system that gives you access to employee enrolment, premium details, forms and reports.
The service is easy to use and allows you to:
- Enrol plan members
- Update plan member records to reflect changes to benefits, employment status or personal information
- View plan set-up details
- View and print employee booklets and claim forms
- View and print employee lists, confirmation of coverage statements, and more
When you have a question, let’s talk
Sometimes the fastest way to get an answer is over the phone. That’s why we make it easy to call us toll-free at 866-532-8999, Monday to Thursday 7:30 to 7:30 (EST) and Friday 7:30 to 5:00.
The dedicated Manion Customer Contact Centre has 11 highly-trained professionals, some of our most experienced people, ready to help you. We offer service in English and French.
Today, 90% of calls achieve first call resolution (we’re working to improve that to 95%). If we can’t fully answer your question, we take ownership and call you back with complete details.
That’s what we’d like for ourselves. Why should you settle for anything less?