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We Care,
You Benefit.

Customer Service Policy Statement

Providing Goods and Services to People with Disabilities.

Manion Wilkins & Associates Ltd. strives at all times to provide its products and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our products and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Manion Wilkins & Associates Ltd. is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:

A. The Provision of Goods and Services to Persons with Disabilities

Manion Wilkins & Associates Ltd. will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

B. Assistive Devices

Customer’s own assistive device(s):

Persons with disabilities may use their own assistive devices as required when accessing products or services provided by Manion Wilkins & Associates Ltd.

Manion Wilkins & Associates Ltd. does not have assistive devices available for customers.

C. Guide Dogs, Service Animals and Support Persons

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Manion Wilkins & Associates Ltd.’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Manion Wilkins & Associates Ltd. does not charge admission fees. Payment is not required by a support person for admission to the premises.

D. Notice of Disruptions in Service

Manion Wilkins & Associates Ltd. will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

The notice will be placed in the public Reception areas of the premises, the nearest accessible entrance to the service disruption and/or on the Manion Wilkins & Associates Ltd. website.

E. Training

Manion, Wilkins & Associates Ltd. will provide training to all employees, volunteers and other people who deal with the public or other third parties on their behalf.

Training will include the following:

F. Feedback Process

The ultimate goal of Manion Wilkins & Associates Ltd. is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Submitting Feedback & Administration:

If you would like to submit feedback or if you have any questions or concerns about this policy statement please contact:

Manager Human Resources: 416-234-5044

Manion Wilkins & Associates Ltd.
500 – 21 Four Seasons Place
Toronto, ON M9B 0A5

cgoudreau@manionwilkins.com

www.manionwilkins.com

This policy and its related procedures will be reviewed as required in the event of legislative changes.

We Care, You Benefit.